Refund policy

If mark isn't right for you, you can get your money back. This page explains when refunds apply and how to ask for one.

14-day money-back guarantee

If you ask within 14 days of your first payment for a plan, monthly or yearly, you get a full refund. No questions asked.

Renewals

Renewal payments aren't refunded, except where the law requires it. You can cancel anytime from Settings → Billing, and you won't be charged again. Your plan stays active until the end of the period you've paid for.

Charged by mistake

If you were charged twice, charged after cancelling, or charged an amount you didn't expect, email us and we'll refund it, whenever it happened.

How to ask for a refund

Email support@mark-it.app from the address you signed up with. We reply within 3 business days. Refunds go back to the original payment method and usually arrive within 5 to 10 business days, depending on your bank.

When a refund is issued, the subscription it paid for ends. Your saves are kept for 30 days in case you come back, as explained in the terms.

Your legal rights

This policy doesn't limit any rights you have under the consumer law where you live.